Anti-social behaviour is anything that causes or is likely to cause harassment, alarm or distress to one or more people not in the same household.

Isolated incidents may not seem serious, but continued anti-social behaviour can have a devastating impact for people affected by it.

If the behaviour is ongoing, keep a record of the events, including times, dates and how the behaviour is making you feel. This will help us to understand the issues and take action. Remember you can contact us with confidence, in confidence.

We deal with anti-social behaviour that affects:

• the environment
• the community
• an individual

Anti-social behaviour that the police deal with includes:

• rowdy drunken behaviour
• criminal damage and arson
• inconsiderate use of vehicles
• underage drinking
• cycling on a footpath
• physical attacks
• intimidation or harassment
• drug taking or dealing

You can report these forms of anti-social behaviour on the Avon and Somerset Police website.

You can report anti-social behaviour to us using our online form or by calling 01934 888 802.

Our office is open Monday to Friday, except bank holidays.

When you contact us to tell us about anti-social behaviour, you'll need to tell us:

• what happened
• where it happened
• when it happened
• who was involved
• how it made you feel

We will normally give you an anti-social behaviour incident diary for you to keep in case you continue to experience problems.

We will need consent from you to record your details and share any information that we think is necessary with our partners, in order to help resolve the problem. You can also report an incident anonymously but we will not be able to update you on your case.

We will normally carry out a risk assessment. This is based on a number of questions that help us understand how the anti-social behaviour is affecting you. It will help us to identify what support we might need to offer you.